Our offices are located in Makati City, the Philippines’ central business district. We have a certain pride of place here in Legazpi Village, named after Miguel López de Legazpi, the first Governor-General of the Philippines, who dubbed the surrounding swamp Makati.
Through the years, Makati has emerged as the financial capital of the Philippines and its most cosmopolitan area. It is the hub for post-war commercial growth and rests on a foundation of “350 years in the convent and 50 years in Hollywood” (to quote Stanley Karnow’s introduction to In Out Image:America’s Empire in the Philippines) Today Makati is the epicenter of business process outsourcing growth in the SE Asian nation.
The Philippines has proven to be a quality outsourcing destination for a number of reasons. We operate from the Philippines for the same reason other outsourcers flock here driving 700,000 BPO jobs by 2011: well-educated talent pool fluent in English; great infrastructure and telecommunications; and a straightforward business environment. We work in Makati because its centrally located for our employees, provides convenient access to the rest of Manila, boasts the best infrastructure this side of Taiwan and affords good dining and culture.
Organizations offshoring processes to the Philippines to a service provider or a captive center are not alone. The movement of shared services BPO operations in the Philippines began in 2000 with less than 10,000 people. Today, the Philippines has over 500,000 people achieving a projected $9.4 billion in revenue. The country’s competitive labor rates, expansive talent pool, quality infrastructure, cooperative government and affinity with American culture drive work into the Philippines.
The first wave of BPO operations settled in the country’s capital, Metro Manila. The city now has hundreds of operations ranging from very small with 50 seats or less to large multinational players with multiple locations often exceeding 1,000 seats in a single site. These are distributed throughout the city’s various districts: Makati, Ortigas, Eastwood, Alabang and Quezon City. Locators are moving to other locations as they recognize the economies that can be realized in provincial locales.
The Philippines is located in the heart of Asia within four hours of most major capitals in the region. Situated at the junction of the Eastern and Western business, it is a critical entry point to over 500 million people in the ASEAN market and a gateway to corporate America.
Major BPO destinations located throughout the country are easily accessible. Daily and hourly flights to and from the major cities are available and numerous international airports are also being developed.
With a cyber-corridor connecting the Philippines from the north to the south, IT services are reliable and easily obtained. The corridor stretches 600 miles from Baguio City in the north to Zamboanga City in the south of the country.
Organized and administered under the Philippine Economic Zone Authority (PEZA) granting fiscal and non-fiscal incentives to IT-enabled service exporters. PEZA offers ready-to-occupy locations to foreign investors who are export producers or IT service exporters in world class and environment friendly Economic Zones and IT Parks/Buildings.